Payment & Cancellation Policies
- Full payment or a $75 non-refundable deposit is required at the time of invoicing in order to reserve/hold your requested date.
- The remaining balance is due 5 days prior to your event. (A payment reminder will be sent)
- If you must cancel your booking, you must do so 5 days before event date for a full refund less the $75 non-refundable deposit. Cancellation 4 days or less will receive a 50% refund. Cancellation within 2 days of an event will not be refunded. Any additional fees such as credit card processing fees are non-refundable. Any materials that have been purchased specifically to fulfill your order are non-refundable. You may leave the full amount on credit for a future booking date, based on our availability.
- In the event of inclement weather, we may not be able to install outside balloon designs. Inclement weather includes lightning/thunderstorms, hurricanes, heavy rain, high winds and any other Acts of God that would put us or the design in harms way. We will work to move install inside or reschedule a future date.
- No refunds will be given due to the client for pets or humans popping displays.
- No refunds will be given due to the client for balloon designs not being identical to an example giving for inspiration.
- No refunds will be given for circumstances out of our control that prevent us from installing your balloon design.
Install Times
- We provide a window of time in which to START the install. We cannot guarantee how long any install will take. We typically recommend planning the install start time at least 2 hours prior to the event for most jobs, more for larger orders.
Photo & Advertising Release
- We will photograph your balloon design for use on our business website and social media pages with no persons visible. No personal information will be associated to with your photograph.
HOLD HARMLESS AGREEMENT: Client agrees to indemnify, defend and hold harmless BBBK including their officers, directors, employees, agents and heirs and assigns, from any and all liability, costs, damages and attorneys’ fees resulting from or relating to any claims in any way connected with this Event, except to the extent of any negligence or misconduct by BBBK , its employees or agent. This indemnity, defenses and hold harmless provision extends to any damages caused by the Client or the Client’s guests or attendees in connection with the event.